FAQs

Deliveries in the UK are sent via Royal mail, for the rest of the world we use Ascendia.

Goods are normally dispatched within 1-2 working days of order receipt. Delivery can take up to 7 working days within the UK and anywhere outside of the UK can take up to 2 weeks.

We can only honour one promotional code at a time but if there are multiple codes we will apply the higher value discount to your order.

In the UK, if your parcel hasn't arrived within 2 weeks it would be considered lost in transit and for the rest of the world world, after 3 weeks.

We place our orders with factories around the world based on the suitability of the manufacturer for each product. This ensures good quality standards and good value for money.

We find that almost all of orders reach the desired destination in a timely manner and as such the tracked service is not required.

Please refer to our size guide and measurement chart on the website

14 days after delivery of the goods.

We aim to process all refunds within 2 weeks from receipt of the return.

Returns postage will be at the cost of the customer and will not be refunded.

We will only refund tights in opened pack if the product is faulty. We can only accept ladders/runs as a fault if the fault is present upon opening the pack. Worn products will not be refunded.